RELEX Technical Support Service conducts full informational and technical support of all DBMS Linter versions: Bastion and Standard.
In this section you will learn how to get information on using the product and how to contact the developers in case of incident/problem/question.
To get the information on how to use the product, use the following sections:
To contact the product developers in case of incidents/problems/questions associated with the use of the product:
We use our best efforts to provide the reliability of RELEX software products and the top quality of service we offer our clients.
Technical Support Agreement
After the free technical support term expires, we offer our clients to make a technical support agreement.
RELEX Group offers 2 levels of service: Standard and Exclusive..
If none of the typical support levels are suitable for you, you can define the set of services that you need.
If you are already using one of the service level, you can alter your service options or select a different service level.
This is the minimum level of support that will allow you to speed up the integration of our software into your business processes and provide timely updates of the system version that you are using.
The Basic support level includes:
This is the universal level of support, therefore it is the most popular among our clients.
The Standard level includes all services included in the Basic level plus the following additional services:
This service level is often preferred by companies that cannot allow even the minimum downtime of their system.
This level includes all services offered in the Basic and Standard levels plus the following additional services:
Technical support is provided by RELEX Group according to the Technical Support Regulations currently in effect. It is highly recommended to read the Regulations before ordering technical support services.
If you have any questions regarding the RELEX Technical Support Service, please phone us: +7 (473) 2-711-711 or e-mail us at email@example.com.